USA.gov Blog

Topic: User Experience and Accessibility

Qualitative Research for Kids.gov - Conversations With Our Audience

At USAGov, we’re taking a close look at Kids.gov -- a long-standing site focused on providing information and resources to parents, teachers, and kids. Our cross-functional team has joined forces to “reenvision” the site’s content and presentation to be sure that we’re doing our best to meet the needs of our current audience.

May 10, 2016 Read More

Topics: Marketing, Content, User Experience and Accessibility, Design and Development, Performance and Analytics

Mary Ann Monroe: A Familiar Face in a New Role

Better. Stronger. Easier. More-efficient. Like many other civil servants with a passion for improving the government, Mary Ann Monroe has lofty goals for GSA and the federal government as a whole. Despite the illustrious nature of these ambitions, however, under Mary Ann’s tenure, OCSIT has seen a marked improvement and progression towards these objectives. In her newly appointed role as chief-of-staff she will further assist USAGov in its pursuit of even higher aspirations.

April 14, 2016 Read More

Topics: User Experience and Accessibility

Designing Services that are Accessible, Transparent and Easy for All to Use

Last week, we shared what people think about before deciding to share personal information with the government. Today we end our series with a look at what we’ll focus on in the next stage of research. If you’d like to read the complete series, start here.

April 04, 2016 Read More

Topics: User Experience and Accessibility

Our Step-by-Step Guide to Making Snapchat Stories As Accessible As Possible

One of the biggest things we take into account whenever we consider launching on a new social platform is how we can make the information we share through that tool as accessible as possible.

March 29, 2016 Read More

Topics: User Experience and Accessibility

What People Think About Before Sharing Personal Information with Us

Last week, we detailed when people decide to trust the federal government and how they view the federal government vs. private companies. Today, we’ll share what people think about before deciding to share personal information with the government. If you’d like to read the complete series, start here.

March 29, 2016 Read More

Topics: User Experience and Accessibility

Trust as a Two-Way Street Between the Government and the People It Serves

Earlier this week, we talked about how choice overload affects decision-making. Today, we’ll detail when people decide to trust the federal government and how they view the federal government vs. private companies. If you’d like to read the complete series, start here.

March 24, 2016 Read More

Topics: User Experience and Accessibility

Too Many Options Make Complicated Decisions Harder

Last week, we detailed the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. Today, we’ll talk about how choice overload affects decision-making. If you’d like to read the complete series, start here.

March 22, 2016 Read More

Topics: User Experience and Accessibility

The Need for Transparency in Government

Last week, we outlined how people interact with the government using proxies. Today, we’ll detail the need for transparency in government so that the public can “see” the process they’re undergoing when they’re interacting with federal agencies and programs. If you’d like to read the complete series, start here.

March 18, 2016 Read More

Topics: User Experience and Accessibility

Four Things We Learned About Good Customer Experience

Customer experience (CX) is a shared responsibility in every organization, from top to bottom. Recently, a panel of agency communicators shared tools, strategies, and predictions on how the federal government approaches CX in outreach, marketing, and other different areas.

March 15, 2016 Read More

Topics: User Experience and Accessibility

Interacting with the Government Using Proxies

In our last post, we talked about the barriers people face when accessing government services. Today, we’ll outline how people interact with the government using proxies. If you’d like to read the complete series, start here.

March 11, 2016 Read More

Topics: User Experience and Accessibility

About the USAGov Blog

USAGov is working to create the digital front door for the United States government. Follow our progress and help us learn as we go!

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